Employee Net Promoter Score
Employee Net Promoter Score aka eNPS or employee NPS is the measurement of employee satisfaction and loyalty in an organization. It basically helps to analyze how employees feel while working in a company. Here, promoters refer to the employees who are very happy and highly satisfied, these promoters will recommend their organization to others as a good place to work.
NPS scoring system is designed to identify how likely employees are to recommend an organization to others. The eNPS concept is constructed from Net Promoter Score that is a metric used to measure customer loyalty and it was instigated by Bain & Company and Fred Reichheld to measure customer experience and feedback.