The Price of Ignoring Employee Experience
Why overlooking EX could be your costliest mistake
Employee experience is like a mirage in the desert. Everyone talks about it, but it’s hard to find and even harder to sustain.
The origins of EX could be traced back to the Human Relations Movement, which emerged as a response to the emotionless and purely scientific management approach in the workplace. The work of Elton Mayo, a well-known industrial researcher and organizational theorist, helped lay the foundation of the movement, which focused on employees’ social and psychological aspects.
Today, EX has transformed beyond mere engagement and entered the realm of employee experience design. EX design involves:
- Intentionally crafting the employee experience to meet the needs and expectations of employees.
- Taking into consideration the entire employee journey, from pre-hire to post-employment.
- Creating a cohesive and personalized experience.
Unfortunately, despite its importance and direct impact on business continuity and revenue, not many organizations understand the importance of EX, and most of them have paid the price.
In this white paper, you can explore the following essential aspects related to the employee experience:
- The origins of EX and its emergence in a new avatar
- Why is EX important for organizations
- Companies that ignored EX and paid the price
- What do employees expect from their employers
- Why is something you can’t put off any longer
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