Help employees working remotely

Your employees need their grievances resolved on time, so they can focus on their work. Keka Employee Helpdesk helps you track all your employee grievances and queries in one place and on time.

Get Started

All employee grievances in one place

Keka employee helpdesk enables all your HR and Finance teams to serve employee requests from one unified interface

Handle all Employee Grievance at 1 place with Keka's Employee Helpdesk Software
TRACK REQUESTS

Track all employee requests in one place

Keka gives you a centralized hub to view all the employee requests or tickets in one place. This gives you an organized sight of your helpdesk program like how many issues or tickets created today and closed today. It also gives you a fair analysis of monthly tickets status.

All employee request tracked in 1 page, Keka Employee Helpdesk Software
SLA & Turnaround times

Ensure employees are receiving help on time

Keka not just helps you to track your employee’s requests but also ensures that they have received the help on time. You can track the response time and define the average response time by category. It will also give you analytics on which tickets are unresolved and pending so that you can replace the responsible resource to avoid waste of time.

Ensure Employees are receiving help on Time by Keka's Employee Helpdesk Software
Ruchika Motwani, HR Manager

We use Keka helpdesk to serve all our employee IT issues and they have been quite happy!

Ruchika Motwani,Hr Manager

We use Keka helpdesk to serve all our employee IT issues and they have been quite happy!

Ruchika Motwani

HR Manager

Helpdesk chat (Coming soon)

Give employees an easy way to get in touch with real-time chat

To get the issue resolved, employee can chat with the concerned person. With Keka online chat, your employees can easily interact on real-time basis.

Chat with Employees to solve their grievances with Keka's Employee Helpdesk Software
Helpdesk categories

Assign owners for HR, Payroll, and IT Troubleshooting

Keka is a supple solution which can mould itself as per your needs. You can easily define which employee is responsible for which type of support ticket such as HR, Payroll, and IT troubleshooting.

Define Helpdesk Categories and direct employees to the right direction for handling their queries, with Keka's Employee Helpdesk Software
Helpdesk categories

Speed up your responses with canned messages

Keka helpdesk allows you to predetermine responses on frequently asked questions. It enables you to respond quickly to the issues. The process is completely automated so that user gets quick responses and issue is addressed.

Keka's Smart Employee Helpdesk helps determine predetermined response.
Rules & Automation

Escalation rules to ensure timely timely resolution

Keka enables the escalation matrix in your helpdesk through which if the employee who is responsible for the ticket fails to respond or resolve, it gets auto escalated to the next level withing defined resolution time where it gets resolved without wasting time. You can even define multiple levels in this matrix where if the second level also doesn’t respond, it will be escalated to the third level.

Keka's Escalation matrix helps to get the ticket resolved with the concerned person. Smart Keka Employee Helpdesk Software