Customer Support for HR and Payroll Teams | Keka HR

PRODUCTS

  • Payroll Suite
  • HR Suite
  • Talent Suite
  • Project Services Suite
PeopleOS

The unified people platform - HR, payroll & talent in one core system.

Keka AI

AI woven across every workflow to save your team hours each week.

Marketplace

Connect 100+ integrations and the apps your team already runs on.

Customer Story

How Casepoint connected performance, engagement and HR ops on one system

Read the story

On-ground support for
UAE payroll compliance

CUSTOMER ONBOARDING

Go live faster with a guided implementation tailored to your business

Your onboarding team works closely with you to understand your business, configure Keka around your policies and processes, and guide you through every milestone until you’re successfully live.

What’s included
  • Named implementation team
  • Solution blueprint tailored to your business
  • Guided product configuration
  • Live training before go-live
  • Predictable go-live and seamless handover

CUSTOMER SUCCESS

A strategic partner focused on your long-term success

Your relationship with Keka continues long after go-live. A named Customer Success Manager partners with your team to drive adoption, monitor account health, and ensure you’re continuously realizing value from the platform.

How we partner with you
  • Named Customer Success Manager
  • Adoption and account health checks
  • Strategic business reviews
  • Proactive guidance and best practices
  • Growth planning

CUSTOMER ENABLEMENT

Keep learning, adopting, and growing with Keka

As your business evolves, Keka helps your team continue building expertise through role-based learning, live webinars, guided workshops, and personalized training. Every program is designed to help your team make better use of the platform and unlock more value over time.

How we partner with you
  • Keka Academy
  • Weekly live webinars
  • Guided workshops
  • One-on-one training
  • Expert consultations

SUPPORT CHANNELS

Get help your way, whenever you
need it

Whether you need a quick answer, help resolving an issue, or guidance on using a
feature, Keka gives you multiple ways to get support.

Help Center

Browse guides, FAQs, and product documentation
whenever you need them

Chat

Real-time assistance for product questions and
operational issues

Support

End-to-end support with transparent ownership and
timely resolution

Email

For detailed queries that require investigation, tracking,
and follow-up

Phone

Direct access to support specialists for enterprise
customers

Frequently Asked Questions

What support channels does Keka offer?

Keka gives you five ways to get help: the Help Center for guides, FAQs and product documentation; chat for real-time assistance with product questions and operational issues; email for detailed queries that need investigation, tracking and follow-up; end-to-end support with transparent ownership through to resolution; and direct phone access to support specialists for enterprise customers.

Where can I find answers without raising a ticket?

The Keka Help Center is open to your team around the clock, with step-by-step guides, FAQs and full product documentation covering payroll runs, attendance, leave, hiring and performance. Most day-to-day questions are answered there without needing to reach out to support at all.

Who owns our implementation, and what happens before we go live?

A named implementation team works closely with you to understand your business, builds a solution blueprint tailored to it, guides product configuration around your policies and processes, and runs live training for your team before go-live. You are taken through every milestone to a predictable go-live and a seamless handover to support.

Do we get a dedicated point of contact after go-live?

Yes. A named Customer Success Manager partners with your team after go-live to drive adoption, run account health checks and strategic business reviews, share proactive guidance and best practices, and help with growth planning as your headcount and processes change.

How does our team keep building expertise on Keka?

Through Keka Academy’s role-based learning, weekly live webinars, guided workshops, one-on-one training and expert consultations. As your business evolves, new HR and payroll team members can get productive on Keka without waiting on a fresh implementation.

Everything your team needs to
get the most from Keka

Whether you are getting started, looking for best practices, or need help resolving an issue, our team is ready
to help