Your onboarding team works closely with you to understand your business, configure Keka around your policies and processes, and guide you through every milestone until you’re successfully live.
Your relationship with Keka continues long after go-live. A named Customer Success Manager partners with your team to drive adoption, monitor account health, and ensure you’re continuously realizing value from the platform.
As your business evolves, Keka helps your team continue building expertise through role-based learning, live webinars, guided workshops, and personalized training. Every program is designed to help your team make better use of the platform and unlock more value over time.
Whether you need a quick answer, help resolving an issue, or guidance on using a
feature, Keka gives you multiple ways to get support.
Keka gives you five ways to get help: the Help Center for guides, FAQs and product documentation; chat for real-time assistance with product questions and operational issues; email for detailed queries that need investigation, tracking and follow-up; end-to-end support with transparent ownership through to resolution; and direct phone access to support specialists for enterprise customers.
The Keka Help Center is open to your team around the clock, with step-by-step guides, FAQs and full product documentation covering payroll runs, attendance, leave, hiring and performance. Most day-to-day questions are answered there without needing to reach out to support at all.
A named implementation team works closely with you to understand your business, builds a solution blueprint tailored to it, guides product configuration around your policies and processes, and runs live training for your team before go-live. You are taken through every milestone to a predictable go-live and a seamless handover to support.
Yes. A named Customer Success Manager partners with your team after go-live to drive adoption, run account health checks and strategic business reviews, share proactive guidance and best practices, and help with growth planning as your headcount and processes change.
Through Keka Academy’s role-based learning, weekly live webinars, guided workshops, one-on-one training and expert consultations. As your business evolves, new HR and payroll team members can get productive on Keka without waiting on a fresh implementation.
Whether you are getting started, looking for best practices, or need help resolving an issue, our team is ready
to help