Employee relations or ER refers to the relationship of an employee with the employer. It defines the efforts of an employer to maintain a positive relationship with the employees. ER includes the practical, emotional and physical aspects of the employee-employer relationship. Just like CRM (Customer Relationship Management) plays a crucial role in business, ER is also an important factor that affects business performance. When an employee is happy and satisfied at work, he/she stays loyal to the company and delivers productive results. A person spends 50% of his life at work, thus misunderstandings, unhealthy environments and fights with colleagues can make work-life worst for both employer and employee.