Flight Attendant Interview Questions
Flight attendants are concerned with the management and provision of food and drinks to passengers on flights. They are passengers’ point of contact; in case they need help and first aid or any emergency occurs. Look for candidates who give solid answers to questions rather than defining their love for traveling. Ideal candidates should be presentable, have good customer service skills and communicate well.
The below questions will help you find the right person for the role.
- Why do you want to work for us?
- What according to you are the qualities a flight attendant should possess?
- How do you define yourself?
- How do you think the airline will be affected positively by hiring you?
- What do you think are the major challenges of this job?
- How do you think your past experience has helped you for your present role?
- How would you go about solving the complaint of a passenger?
- How would you handle aggressive passengers?
- A passenger wants to change his seat but the flight is full. What will you do?
- What would you do if a child onboard is running around the plane right before takeoff?
- What if a passenger continues to use their phone while takeoff even after repeated requests?
- What would you do if you witness a passenger abusing or harassing a co-worker?
- What would you do if a passenger abuses or harasses you?
- How will you manage staying away from your family and friends for long periods of time?
- How would you manage a situation where two passengers are causing disturbance on the flight?
- How would you deal with a passenger who has repeated requests for something you do not serve?
- What would you do if someone is afraid of flying or is travelling for the first time?
- Do you consider yourself a team player?
- Which languages do you speak on an intermediate and higher level?
- A passenger gets paranoid as turbulence shakes the plane. How will you calm him down?
- Tell us about a time when you went above and beyond for a passenger?
- They say ‘a customer is always right’. Do you believe in it? What would you do if a client isn’t right, and you know it?
- Tell us about a time when you felt fulfilled with your job?
- Defend the remuneration package that you want.