Customer Service Manager Interview Questions 

A customer service manager oversees the customer success department to ensure client satisfaction remains high for business growth. The deal candidate will have excellent problem-solving, team management and communication skills.

The below are some questions to help you screen candidates better.  

• Why do you want to work for us? 
• What according to you are the qualities a product manager should possess? 
• How do you define yourself? 
• How do you think the company will be affected positively by hiring you? 
• What do you think are the major challenges of this job? 
• How do you think your past experience has helped you for your present role? 
• How do you prioritize work? 
• What do you think are your prime duties? 
• What is the first thing you’ll focus on if you’re hired? 
• Do you consider yourself a team player? 
• What is your management style? 
• What is your leadership style? 
• How do you deal with conflicts in team? 
• How do you handle a difficult customer? 
• How do you stay updated with the latest customer service techniques? 
• What feedback would you give to help an underperforming employee? 
• Tell us of a time when you delivered excellent customer service? 
• Walk us through the steps you follow after receiving a complaint from a customer. 
• What do you think is essential to achieve customer loyalty? 
• Tell us about your comfort with tight deadlines. 
• Tell us about your experience with a team project.  
• Tell us about a time when you felt fulfilled with your job. 
• Defend the remuneration package that you want.