Customer Service Manager Interview Questions 

A customer service manager oversees the customer success department to ensure client satisfaction remains high for business growth. The deal candidate will have excellent problem-solving, team management and communication skills.

The below are some questions to help you screen candidates better.  

  • Why do you want to work for us? 
  • What according to you are the qualities a product manager should possess? 
  • How do you define yourself? 
  • How do you think the company will be affected positively by hiring you? 
  • What do you think are the major challenges of this job? 
  • How do you think your past experience has helped you for your present role? 
  • How do you prioritize work? 
  • What do you think are your prime duties? 
  • What is the first thing you’ll focus on if you’re hired? 
  • Do you consider yourself a team player? 
  • What is your management style? 
  • What is your leadership style? 
  • How do you deal with conflicts in team? 
  • How do you handle a difficult customer? 
  • How do you stay updated with the latest customer service techniques? 
  • What feedback would you give to help an underperforming employee? 
  • Tell us of a time when you delivered excellent customer service? 
  • Walk us through the steps you follow after receiving a complaint from a customer. 
  • What do you think is essential to achieve customer loyalty? 
  • Tell us about your comfort with tight deadlines. 
  • Tell us about your experience with a team project.  
  • Tell us about a time when you felt fulfilled with your job. 
  • Defend the remuneration package that you want.