Inside Sales Representative Interview Questions

A salesperson who works inside an office and does not meet prospects in person is referred to as an inside sales representative. He or she is critical to meeting a company’s customer acquisition and sales development objectives. They make a dozen or more calls per day, hoping to close deals of interested prospects in order to meet the company’s quarterly quotas. 

These questions will help you select the best Inside Sales Representative for your company.  

  • Do you have any experience with social media in the sales process as an inside sales representative? 
  • Sales representatives also have to deal with dissatisfied clients. Tell me of a time when you switched a bad case with a customer positively. 
  • What types of questions do you ask your customers to determine what they require? 
  • When is it appropriate to avoid pursuing a prospect about a product or offer? 
  • Do you have prior experience as an inside sales agent making cold calls? 
  • Is it more valuable to you to maintain an ongoing client partnership or to seek new clients? 
  • What qualities do you possess that allows you to be a good inside sales representative? 
  • How well can you handle rejection? 
  • What strategies do you use when dealing with a hesitant or challenging client? 
  • What strategies do you use to stay up to date on your target market? 
  • What steps do you take to retain current customers and build customer loyalty? 
  • How do you respond to customer criticism of a known flaw in your product? 
  • Do you have a research plan in place to assist you in preparing for meetings and sales calls?