Home / Blog / Employee Experience is Now Replaced With Human Experience

Employee Experience is Now Replaced With Human Experience

5 min read

Human Experience Has Officially Taken Over. But Where Do Organizations Stand?

Improving life at work is becoming a major priority for organizations. Employee experience, as we know it, has been rated as one of the top challenges for HR in Deloitte’s Global Human Capital Trends Report 2019, with 84 percent of the respondents highlighting its growing importance.

There are several advantages of a superior employee experience such as higher innovation levels, happier customers and higher profits. Despite these proven benefits, organizations are still not ready to address this issue. Let’s figure out why.

The Always-On Workforce Faces Challenges Every Day

The last five years debates around issues such as productivity, burnout, well-being and work-life balance have taken center stage. This is because employees everywhere are overwhelmed. Overwhelmed with social media, devices, technology and their lives in general. All these issues have made employees raise questions about their jobs itself. As per the survey, only 42 percent of respondents thought that workers were satisfied with their job design.

Most organizations are still lagging behind when it comes to creating meaningful job roles for their employees. This coupled with poor support and management is only heightening the problem even further.

From Employee Engagement To Employee Experience

It all started with the term employee engagement at the workplace – which referred to the basic psychological needs that needed to be met to ensure employees are happy and productive at work. However, the strategies didn’t work because it was a top-down approach with the management deciding what’s good and what’s not. It relied on the assumption that employees will choose to comply and engage with what the company offered them.

This changed to employee experience a few years later, where employees were given as much importance as customers. But it was soon realized that customers are very different from employees. Employees are personally involved with the organization and are in it for long, as opposed to a customer who can choose to leave at any point. Employee experience focused on processes, places and workflow designs around employee’s pre-existing tendencies.

Even with employee experience initiatives, results are not what was expected. Deloitte explains the probable reason for this as while employee experience comes from the individual, it still focuses primarily on the work itself. These aspects range from perks, work-life balance, and rewards – all of which are important. But they still do not truly address the personal meaning that employees are searching for.

Recommended Read:- 35+ Best HR Books to Read in 2022

Enter Human Experience

The end goal is to create meaning for employees at work. Meaning is what everyone is looking for in their daily life – adding value to people’s lives by creating solutions that make them happy. This goes beyond corporate social responsibility and extends to looking at the aspirations of customers, employees, and partners. Meaning at work reflects the deep understanding of the end customer and the bigger impact that can get created through individual and collaborative efforts.

Main questions employees ask that need to be answered:

  • Am I working with people I respect and who respect me for who I am and what I bring to the workplace?
  • Am I challenged enough to bring my best to work every day?
  • Am I given the support and encouragement to deliver something of value?
  • Why am I here?

Creating roles that derive meaning can be a chief source of motivation for your employees. This is the human experience that companies need to focus on. Organizations should leverage this responsibility and refresh their thinking when it comes to their employee experience strategies.

Addressing the “human experience” at work will enable leaders to understand aspirations and connect work back to achieving those aspirations.

Table of Contents

    Meet the author

    Keka Editorial Team

    A bunch of inspired, creative and ambitious youngsters- that’s Keka’s editorial team for you. We have a thirst to learn new subjects and curate diverse pieces for our readers. Our deep understanding and knowledge of Human Resources has enabled us to answer almost every question pertaining to this department. If not seen finding ways to simplify the HR world, they can be found striking conversations with anyone and everyone , petting dogs, obsessing over gadgets, or baking cakes.

    Email

    Thank you for Subscribing!

    Related articles

    Employee Satisfaction Blog Cover
    What is Employee Satisfaction and How do You Measure it?
    Bhagyashree 12 min read

    In a perfect world all organizations expect their employees to be excited to come to work every day Engaged and eager to succeed in their roles with a positive attitude   Unfortunately that is not the case in the real world For example Friday rangoli competition doesnt keep employees satisfie

    Employee Engagement Trends
    Top Employee Engagement Trends for 2022
    Bhagyashree 17 min read

    The idea of employee engagement has always been a contentious subject among corporate leaders It is fairly obvious that companies with a highly engaged workforce have a better probability of succeeding than their competitors Many companies on the other hand have failed to get employee engagement rig

    How to Engage Employees Blog Cover
    How to Engage Employees: An Ultimate Guide (2022)
    Bhagyashree 18 min read

    The term employee engagement is a popular concept And we can see how engagement in the workplace has evolved significantly from the initial definition in to today The emphasis is no longer on the employees to just be satisfied but rather on the employers to ensure that each employee feels fulfi

    cookie image

    By clicking “Accept", you consent to our website's use of cookies to give you the most relevant experience by remembering your preferences and repeat visits. You may visit “privacy policy” to know more about cookies we use.