Cabin Crew Interview Questions
As the flow of applications for this role is high, you may find yourself interviewing many candidates for one role. Ensure the candidate ticks off all the requirements on your list. Ideally, they need to portray great communication, organizational, stress-management, pressure-handling and conflict-management skills.
Knowing more than one language can be an added benefit. Ask them about their knowledge about travel and any prior experience in this field.
The below questions will help you filter the candidates and find the right fit.
- Why do you want to work for us?
- What according to you are the qualities a cabin crew should possess?
- How do you define yourself?
- How do you think the company will be affected positively by hiring you?
- What do you think are the major challenges of this job?
- How do you think your past experience has helped you for your present role?
- How would you handle aggressive passengers?
- What would you do if a child onboard is running around the plane right before takeoff?
- What if a passenger continues to use their phone while takeoff even after repeated requests?
- What would you do if you witness a passenger abusing or harassing a co-worker?
- What would you do if a passenger abuses or harasses you?
- How will you manage to stay away from your family and friends for long periods of time?
- How would you manage a situation where two passengers are causing a disturbance on the flight?
- How would you deal with a passenger who has repeated requests for something you do not serve?
- Tell us about a time when you went above and beyond for a passenger?
- They say a customer is always right. Do you believe in it? What would you do if a client isn’t right and you know it?
- Tell us about a time when you felt fulfilled with your job?
- Defend the remuneration package that you want.