Customer Support for HR and Payroll Teams in UAE | Keka HR

PRODUCTS

  • Payroll Suite
  • HR Suite
  • Talent Suite
  • Project Services Suite
PeopleOS

The unified people platform - HR, payroll & talent in one core system.

Keka AI

AI woven across every workflow to save your team hours each week.

Marketplace

Connect 100+ integrations and the apps your team already runs on.

Customer Story

How Casepoint connected performance, engagement and HR ops on one system

Read the story

CUSTOMER ONBOARDING

Go live faster with a guided implementation tailored to your business

Your onboarding team works closely with you to understand your business, configure Keka around your policies and processes, and guide you through every milestone until you’re successfully live.

What’s included
  • Named implementation team
  • Solution blueprint tailored to your business
  • Guided product configuration
  • Live training before go-live
  • Predictable go-live and seamless handover

CUSTOMER SUCCESS

A strategic partner focused on your long-term success

Your relationship with Keka continues long after go-live. A named Customer Success Manager partners with your team to drive adoption, monitor account health, and ensure you’re continuously realizing value from the platform.

How we partner with you
  • Named Customer Success Manager
  • Adoption and account health checks
  • Strategic business reviews
  • Proactive guidance and best practices
  • Growth planning

CUSTOMER ENABLEMENT

Keep learning, adopting, and growing with Keka

As your business evolves, Keka helps your team continue building expertise through role-based learning, live webinars, guided workshops, and personalized training. Every program is designed to help your team make better use of the platform and unlock more value over time.

How we partner with you
  • Keka Academy
  • Weekly live webinars
  • Guided workshops
  • One-on-one training
  • Expert consultations

SUPPORT CHANNELS

Get help your way, whenever you
need it

Whether you need a quick answer, help resolving an issue, or guidance on using a
feature, Keka gives you multiple ways to get support.

Help Center

Browse guides, FAQs, and product documentation
whenever you need them

Chat

Real-time assistance for product questions and
operational issues

Support

End-to-end support with transparent ownership and
timely resolution

Email

For detailed queries that require investigation, tracking,
and follow-up

Phone

Direct access to support specialists for enterprise
customers

Frequently Asked Questions

Does Keka support payroll in all 50 states?

Yes. Keka handles federal, state, and local tax calculations for all 50 states, including multi-state employees, remote workers, and employees who move between jurisdictions.

How does Keka handle benefits like medical, dental, vision, or HSA/FSA?

Keka supports employer-sponsored benefit plans with deductions that sync directly to payroll. You can manage plan elections, track pre-tax/post-tax deductions, and ensure accurate withholding each cycle..

Can Keka handle multi-state tax withholding and SUI rates?

Absolutely. Keka automatically applies the correct SUI/SUTA rates, locality taxes, reciprocity rules, and multi-state withholding requirements—no manual setup needed.

Can employees submit expenses and get reimbursed through payroll?

Yes. Employees can upload receipts and mileage, managers can approve them, and approved reimbursements flow directly into payroll for on-time payouts.

Does Keka file taxes with the IRS and state agencies?

Yes. Keka generates all required federal and state payroll filings, including Forms 941, 940, W-2, and state quarterly returns. Filing automation depends on your plan and setup.

Everything your team needs to
get the most from Keka

Whether you are getting started, looking for best practices, or need help resolving an issue, our team is ready
to help