Home / Blog / Keka HR Conclave: ‘Boost Candidate Experience with Timely Feedback’

Keka HR Conclave: ‘Boost Candidate Experience with Timely Feedback’

6 min read

keka hr conclave indore

Timely feedback was the key to boosting candidate experience during hirings, said a speaker at the Keka HR Conclave in Indore.    

Feedback should be taken and given at two levels, suggested Suyesh Sabnani, Founder & CEO of Insta IT Technologies. First, feedback must be taken to gauge a candidate’s experience.  

Next, firms must offer feedback to the rejected candidates. “Organizations must provide this within 24 hours of their rejection,” he said.  

Keka HR, an HR technology leader, organized the conclave in Indore. The day-long event, which is traveling to 13 Indian cities, brings together the best minds in the sector.  This was the 11th chapter of the conclave.    

The gathering also featured a knowledge hub where attendees accessed practical HR use cases, case studies and books on HR management.   

At the conclave, attendees took part in round-table discussions. They were divided into teams, allotted a topic each to discuss challenges and solutions thereof. Later, one representative from each table shared insights with the audience. 

A branding call 

Explaining further on creating a positive candidate experience, Mr. Sabnani advised recruiters to follow a strict time schedule. “Hold in-office interviews only once,” he said.  

In addition, he said offering company goodies to candidates could bolster experience. “This is not just about the hiring costs. It’s also a branding call and boosting engagement.” Also, he vouched for a paperless hiring approach to expedite the process. 

As for effective onboarding, Sakshi Bhadoriya, People Operations Partner at TaskHuman, stressed clarity. “New employees should be clear about the company vision, mission and policies.” 

Further, they could be paired with a buddy employee to introduce them to procedures and the company culture, she suggested.  

“The communication gap among managers, new employees and other departments must be bridged,” she said. In the first 90 days, employees should be set on a clear career path. “This is essential for both the employees and the company,” she claimed, adding that new employees should be clear about their responsibilities.  

indore hr conclave keka
Sharing insights: HR professionals taking part in a round-table discussion at the Keka HR Conclave in Indore.

Keka, which offers end-to-end hiring solutions helps in improving the experience of all the hiring stakeholders – managers, recruiters and candidates, suggests Kshitiz Sachan, performance coach at Keka. 

Emphasizing the importance of effective onboarding, Mr. Sachan cited a Gartner survey which found that 80% of the respondents felt communication of their responsibilities clearly in the beginning improved their experience.  

Be open to feedback 

In a bid to measure employee satisfaction, Ram Keswani, director of operations at Vertisystem, said feedback mechanisms must be in place. “Employees must be able to provide feedback fearlessly. Organizations should be more open to feedback.” 

In addition, conducting surveys to gauge satisfaction levels and reviewing ratings by employees online were essential, added Mr. Keswani.  

Mood-o-meters and personalized chatbots could also come handy for measuring satisfaction levels, pointed out Ashish Gakrey, founder of HR Shapers, among the discussion moderators.  

As regards Keka’s offerings, Mr. Sachan said on the platform, organizations could run surveys in a cyclical fashion by creating calendars that prompted them. The results could be viewed in the analytics dashboard.  

Also, the grievance redressal module in Keka offers a space for resolving appraisal dissatisfaction, he suggests. “This could be a game changer as lack of growth opportunities for employees or promising appraisals may lead to attrition,” he added.  

Striking an aspirational note, Keka head of marketing Barun Mallick pointed to the current practice of CEOs hiring HRs. “But there will come a time when HRs may interview CEO candidates. We should move towards that,” he said.  

indore hr conclave
Positive experience: A participant at the Keka experience center, HR Conclave, Indore.

There is also the challenge of performance management. Performance has three aspects: First, objectives and key results, key performance indicators and key results area. Next, competencies and skills. And third, values, discipline, focus and integrity, explains Mr. Sachan.  

In a bid to boost performance, goal-setting is the first step, he says. “You must identify what matters for an organization. And then define tasks required to achieve organizational objectives and the vision.” Individual goals may become irrelevant in the course. “Redefine them or introduce new ones,” he suggested.  

Which factors can improve HR management? Mr. Sachan points to revenue per employee and a robust talent pipeline. “There should be availability of interim leadership within an organization,” he said. Tracking employee satisfaction, attrition rate and the tooth-to-tail ratio were also essential, he claimed.  

Get first book free!   

In a bid to encourage reading, a mobile library at the conclave offers the first book free to attendees. Upon sharing a summary of the book on a QR code, the readers are eligible for a 50% discount on the retail price of the next book, deliverable at their doorstep. 

Table of Contents

    Meet the author

    Sidharth Yadav

    Storiesssssssss…Ah! That was a long one. I am already high. Pass me the wordstray please. I need to stub my thoughts.  A chainwriter. A stash of wit is found on me, always. Rolling Tones of sentences to suit your taste. Sniffing books for inspiration. The only addiction I ain’t giving up. And it’s natural.


    Thank you for Subscribing!

    Related articles

    Keka steals the show at Tech HR 2023, attended by Dave Ulrich and other HR stalwarts
    Anwesha Panja 8 min read

    Keka HR joined forces with People Matters to present the latest edition of Tech HR Asias preeminent HR expo This landmark event unfolded at the opulent Leela Ambience in Gurugram on the rd and th of August It was a gathering of HR visionaries leaders and delegates aimed at delving into the breakthr

    Feedback Unplugged: Is it Time to Reinvent Traditional Approaches for Modern Workplaces?
    Anwesha Panja 19 min read

    A new feedback revolution is the need of the hour! Explore strategies to build an feedback culture and reduce employee turnover. Be aware of common pitfalls and discover tips to craft motivating feedback using STAR and SWOT.

    A Guide to Employee Feedback
    Keka Editorial Team 20 min read

    Like levelling up in a video game empowering employees through feedback sets the stage for a brighter future The performance management cycle acts as the Avengers&# battle plan aligning employee performance with the organization&#s ultimate goals  This Performance Management Cycle consists of three

    cookie image

    By clicking “Accept", you consent to our website's use of cookies to give you the most relevant experience by remembering your preferences and repeat visits. You may visit "cookie policy” to know more about cookies we use.