EFQM

EFQM means the European Foundation for Quality Management (EFQM) Excellence Model. It is a globally recognized self-assessment framework that allows organizations to achieve desired goals by measuring the strengths and areas for improvement of an organization across all of its activities. It helps companies in understanding the gaps and implementing possible solutions.

The model is beneficial for any type of industry and company size. The EFQM model consists of nine big ideas that underpin this premise and attempt to cover all an organization’s activities. These nine ideas are separated into Enablers and Results. The Enabler criteria are concerned with how the organization conducts itself, how it manages its staff and resources, how it plans its strategy, and how it reviews and monitors key processes.

The enablers are; Leadership, People, Policy and strategy, Partnerships and resources and Processes. The results are what it achieves; People results, Customer results, Society results, Key performance results.