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Crisis management is the method used for minimizing the impact of a crisis or avoiding a potential crisis for a business environment. In other words, it’s the process through which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders.
As the definition goes, “crisis management can be understood as a process that directs organization`s activities for the purpose of capturing and evaluating the warning signals of a potential crisis” (Mitroff and Pearson, 1993; Mitroff and Alpaslan, 2003; Paraskevas, 2006; Sahin and Ulubeyli and Kazaza, 2015).
The process of crisis management includes clearly defining goals and objectives, especially in the concerned phase.
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